Experience

Senior Project Manager January 2023 - Present

Mobile Communications America Spartanburg, SC

Led project teams deploying enterprise-level communication systems resulting in on-time delivery through development of detailed project plans, optimized schedules, and resource management

Spearheaded development of project management information systems that standardized workflows increasing efficiency, reducing costs, and maximizing profitability

Managed $15 million in revenue in 2024 and forecasting $25 million in 2025, including reporting key performance indicators to executive leadership which includes revenue forecasting, planned value, and performance indices

Improved customer retention and loyalty through fostering interpersonal relationships with clients

Communications Systems Administrator January 2021 – January 2023

Shelby County 9-1-1 Communications District Chelsea, AL

 Administered county-wide radio system which included 2200 users, 5 dispatch sites, 12 repeater infrastructure sites covering 810 square miles, and a MPLS microwave point-to-point network backhaul system

Developed disaster recovery plans for system recovery and provided training on procedures for disaster response

Established system performance metrics and reported system readiness and deficiencies to elected officials and developed budgets for future upgrades and ongoing system maintenance

Authored service level agreements with vendors for implementing upgrades that improved system resilience and capacity

Service Manager May 2011 – January 2021

Allcomm Wireless Birmingham, AL

 Led a team of varying experience levels in maintaining and installing multiple complex radio systems

Mentored junior technicians in career path development to senior technicians

Developed training curriculum for advancement of team members knowledge in new technologies and diagnostic methods

Reported team efficiency, service revenue performance metrics, and team development plans to company president